A: Before you begin, make sure that you:

• Are a legal U.S. resident.
• Are within the age of majority in your state of residence. For most states, this means that you are at least 18 years old.
• Have an account at a U.S. financial institution.
• Have a Social Security Number or Tax Identification Number:
• Have a valid U.S. street address (no P.O. boxes).
• Have a valid email address.
• Have a web browser that supports either Internet Explorer 6.0 or greater, Mozilla Firefox 0.9.1 or greater, or Apple Safari 1.2 or greater.

Once you have completed the account application process, you will need to make a minimum initial deposit of $100 to fund your HedgeStreet account.

A: We know that the privacy and security of your personal information are of the utmost concern to you, and they are equally important to us at HedgeStreet. HedgeStreet is a U.S. government regulated contract market and, as such, is committed to adhering to the highest possible standards of ethics and business conduct with our members, and to comply with all applicable laws, rules and regulations that govern our business.

In order to assist in the prevention of identity theft and fraud, HedgeStreet requires your name, social security number, date of birth, residence address, and other personal information that will allow us to identify you against the information provided by various financial databases. We may also use a third-party information provider for verification purposes and/or ask you to supply a copy of your driver's license or other identifying documents. As clearly stated in HedgeStreet's Privacy Policy, we do not sell or otherwise provide member information to anyone other than our service partners (such as our settlement bank and compliance monitoring agency) and employees of HedgeStreet who are required to maintain this confidential information in order to operate the HedgeStreet market. Please see our Privacy Policy for further information on how HedgeStreet uses your personal information. A link to the HedgeStreet Privacy Policy can be found at the bottom of every page on our website.

All information submitted to us is protected by Secure Sockets Layer (SSL), and all personal information is stored in an encrypted format at all times so that only HedgeStreet is able to determine the information that is being transmitted or stored.

A: HedgeStreet operates as an online exchange. All communication between HedgeStreet and its members is generated by our system. We keep your email address in our records and, depending upon your account activity, HedgeStreet will send you messages in the form of general account notifications and/or order confirmations via email. If you wish to change the email account on file, you can do so by logging into your HedgeStreet account, select the My HedgeStreet and access the "Account" link located directly under the tab. We recommend that you check your email frequently if you are an active HedgeStreet member.

A: Once you have completed the online account application, you will receive an email with your confirmation code, which validates your identity. You will have 24 hours from the time you receive the confirmation code to enter your confirmation code into step 5 of the application process. If you happen to close your browser at this step, you can open up a new browser window, log in to your account, and you will then be prompted to enter your confirmation code before continuing. If you do not enter your confirmation code within the 24-hour window, you will have to repeat the account application process.

If you are applying for membership as an Entity (such as a Corporation, LLC, Sole Proprietorship, Partnership, or Trust), you are required to submit further membership documents by either secure fax or by U.S. mail. No additional documentation is required for individual accounts.

Typically, you can expect to receive one or two emails during the account application process, which will inform you of your membership status. You can request additional assistance by emailing customer service.

After successfully opening an account, you will need to deposit funds into your account before you can become a member of HedgeStreet and begin trading.

• Your initial HedgeStreet account deposit must be at least $100.
• There is no minimum requirement for subsequent deposits made via Electronic Check.
• After the initial deposit of funds, there is no minimum balance you must maintain thereafter.

A: During the account registration process, we ask that you read and agree to the membership documents listed below. These documents are downloadable as Adobe Acrobat PDF files, and can be printed if desired. If you do not have Adobe Acrobat Reader 6.0 or higher, please visit Adobe Acrobat's website to download the latest version.

• Membership Agreement
• Risk Disclosure Document
• Privacy Policy
• Terms of Use
• HedgeStreet Rules

A: Additional membership documents for Entity accounts are listed below and downloadable as Adobe Acrobat PDF files. If you do not have Adobe Acrobat Reader 6.0 or higher, please visit Adobe Acrobat's website to download the latest version.

• Trust
• Corporation
• Limited Liability Company (LLC)
• Partnership
• Sole Proprietorship

A: It is easy to make a deposit at HedgeStreet. To make a deposit, log in to your HedgeStreet account; select the My HedgeStreet tab and access the "Account" link located directly beneath the tab. Once you have accessed that page, click on "Make a Deposit". You can make deposits via:

• Electronic check
• Personal check
• Wire transfer

HedgeStreet does not accept credit card deposits.

About Electronic Checks:
An electronic check is the fastest way to fund your HedgeStreet account. People who have been a member for at least two weeks' time can receive up to $1000 in real-time funding. If it is your first deposit or you have been a member for less than two weeks, you get up to $250 in real-time funding.

An electronic check is an Internet-based check service that will issue a paper check drawn upon your checking account in the amount you have specified for deposit to your HedgeStreet account.

Your electronic check must be drawn on a U.S. financial institution and you must provide your checking account number and ABA routing number. There is no fee for this service.

Depending upon the arrangements you made with your financial institution, the check may be returned to you in your month-end statement along with your other canceled checks.

The check can be kept in your records as proof of your deposit into your HedgeStreet account. The maximum deposit amount is $10,000.

About Paper Checks:
You may mail us a personal check for deposit into your HedgeStreet account. For your initial deposit, the check must be issued for a minimum of $100. There is no minimum for subsequent deposits made by paper check. In order to protect your financial information, we do not accept third-party checks for deposit to your HedgeStreet account. When making a deposit by check:

• Write your HedgeStreet account number on the check. (Your account number can be found in the My HedgeStreet section after you have logged in.)
• Please make your check payable to HedgeStreet, Inc.
• Mail to the following address:

HedgeStreet, Inc.
311 South Wacker Drive, Suite 2675
Chicago, IL 60606

Please send an email to inform us of your incoming check.

About Wire Transfers:
You can wire funds directly from your account at a U.S. financial institution to your HedgeStreet account. Your HedgeStreet account will be charged a $20 fee for a wire transfer of less than $10,000. There is no fee from HedgeStreet for wire transfers equal to or greater than $10,000. You may want to contact your financial institution as there may also be a charge for originating the fund transfer.

To ensure prompt and proper credit to your HedgeStreet account, you must provide HedgeStreet with the following information prior to making a deposit via wire transfer by sending an email to Account Operations:

• Your full name, address, and phone number.
• Your HedgeStreet account number.
• The amount you will be sending to your HedgeStreet account.

HedgeStreet will notify you by email when your deposited funds have cleared and you can begin trading.

Questions regarding deposits or withdrawals should be directed to Account Operations. A member of our support team will be happy to assist you.

A: If you have submitted an Electronic Check deposit, you will immediately be able to use up to $250 of that deposit as a new member or, as a member in good standing, up to $1000. The remainder of your electronic check deposit may take 3-5 business days to post to your account and be available for trading (depending on the Federal Reserve District in which your bank resides). A member in good standing is a member who has had an account in good standing for two weeks after its opening.

For deposits by mail, you may want to include a delivery confirmation receipt in order to track the delivery of your deposit.

Please note the following:

• Deposits submitted after hours will be processed the following business day.
• Deposits made from a credit union may take longer to process.
• You will receive emails from us confirming the receipt of your deposit information and availability of funds for trading.

Fund availability varies depending on the type of financial institution that is used to fund your HedgeStreet account as well as the location of the financial institution. Please feel free to contact us to confirm the date on which your funds are expected to be available for trading.

A: All withdrawals are processed electronically via Automated Clearing House (ACH) transfers.

Please note that for security reasons, withdrawals cannot be made for 30 calendar days after your account information at a U.S. financial institution has been provided or changed. Additionally, once you have approved an electronic e-check or wire transfer to your HedgeStreet account, you will not be able to submit a withdrawal request for 30 calendar days from that time.

To make a withdrawal:

• Log in to your HedgeStreet account.
• Select the My HedgeStreet tab at the top of the window;.
• Select the "Account" link located directly underneath the tab.
• Select ACH Transfer under Withdraw Funds; and
• Proceed as prompted to complete the withdrawal.

Please note that it takes approximately two to four business days after you have submitted your withdrawal request for the transferred funds to be available in your bank account.

HedgeStreet will notify you by email when your request for a withdrawal has been processed.

Questions regarding deposits or withdrawals should be directed to Account Operations. A member of our support team will be happy to assist you.

A: The My HedgeStreet tab is accessible only after you have logged in to your HedgeStreet account. Here you can:

• Reference your HedgeStreet Account Number.
• Make a deposit.
• Make a withdrawal.
• Edit your personal contact information.
• Change your password.
• View your bank information.
• View your cash positions.
• View your transaction and order history.

If you edit your account information or complete a transaction, an email will be sent to you confirming the change or transaction. If your name changes, a copy of the legal document(s) providing proof of your name change is required. Prepare and sign a letter that contains the following:

• A brief description of why you are changing your name (examples may include, but are not limited to, marriage, divorce, or other reason for legal name change).
• Your old name.
• Your new name.

Additionally, please provide us with a copy of one or more documents evidencing your legal name change (marriage license, divorce decree, or other court documents). Mail your letter and supporting documentation to:

HedgeStreet, Inc.
311 South Wacker Drive, Suite 2675
Chicago, IL 60606

If you require assistance, please contact us at customer service.

A: If you have forgotten your username or password, click on the Login button at the top right corner of the HedgeStreet home page. On the Login page you will find two links:

• Forgot Password
• Forgot Username

If you have forgotten your username, select Forgot Username and it will be emailed to you. If you do not receive the email within 20 minutes after you submit the request, please contact us at customer service.

If you have forgotten your password, select Forgot Password and:

You will receive a temporary password valid for 24 hours via email.
• Once you have received the temporary password, return to the HedgeStreet Login page.
• Enter your username and the temporary password provided.
• Enter the temporary password and a new password as prompted.

If you need help recovering your username and/or password, please contact us at customer service. A member of our support team will be happy to assist you. Please note that HedgeStreet's Customer Service hours of operation are from 8 AM to 9 PM ET on weekdays, and until 3 PM on Fridays.

A: Before closing your account, you will need to:

• Cancel all open orders.
• Liquidate any positions that you hold.
• Withdraw the remaining funds from your account.

Please note that anytime you have changed your financial institution/ banking account information or have made a deposit, a waiting period of 30 calendar days is required before you can withdraw funds.

After completing the above, send an email to Account Operations notifying HedgeStreet of your intent to close your account. Please include your name and HedgeStreet account number.